Operations Team Lead

2 weeks ago


Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full time

Job Title: Operations Team Lead

At Go-Get Data Consultancy, we are seeking an experienced Operations Team Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service operations.

About the Role

The ideal candidate will have a strong background in customer service and operations management. You will be responsible for leading a team of customer service representatives and ensuring that they are equipped with the necessary skills and knowledge to provide exceptional customer service.

Your primary responsibility will be to analyze customer issues and resolve them in a timely and effective manner. You will also be responsible for identifying areas for process improvement and implementing changes to enhance our customer service operations.

  • You will act as a liaison between customers, production, and distribution departments related to specific customer orders.
  • You will provide technical and non-technical customer support in a walk-in service center.
Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Analyze customer issues and resolve them in a timely and effective manner.
  • Identify areas for process improvement and implement changes to enhance our customer service operations.
  • Act as a liaison between customers, production, and distribution departments related to specific customer orders.
  • Provide technical and non-technical customer support in a walk-in service center.

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