Customer Service Liaison
4 weeks ago
Job Summary:
The Customer Service Liaison will provide exceptional customer experience by responding to inquiries, resolving issues, and maintaining accurate customer records. The ideal candidate will possess excellent communication and problem-solving skills, as well as a customer-centric approach.
Key Responsibilities:
• Respond to customer inquiries via email, chat, or phone.
• Resolve customer complaints in a timely and professional manner.
• Maintain accurate customer records and update information as necessary.
• Process customer adjustments and update financial accounts.
• Collaborate with colleagues to create presentations and reports as assigned.
Requirements:
• Proven work experience as a Customer Service Representative or relevant role.
• Excellent communication and problem-solving skills.
• Ability to multitask and work independently.
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