Workforce Optimization Specialist

2 weeks ago


Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time
Job Description

Job Summary: We are seeking a highly skilled Workforce Services Specialist to join our team at RecruiterPH. The successful candidate will be responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.

Key Responsibilities:

  • Drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
  • Manage service levels situations and provide staffing, scheduling and Real-Time Adherence solutions.
  • Develop and implement resources under their span of control.
  • Manage internal and external audit with processes and controls.

Requirements:

  • Bachelor's Degree
  • 5 years overall workforce management (WFM) related experience (at least 3 years supervisory/management experience)
  • Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

About Us: RecruiterPH is a leading recruitment agency that provides top talent to various industries. We are committed to delivering exceptional service and supporting our clients' growth.



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