Financial Operations Manager

7 days ago


Manila, National Capital Region, Philippines Payjoy Full time
About PayJoy

PayJoy is a mission-driven financial service provider dedicated to empowering underserved customers in emerging markets to achieve financial stability and success. We leverage innovative technology that turns smartphones into digital collateral, backed by cutting-edge machine learning, data science, and anti-fraud AI. This allows us to offer the lowest costs and qualify the most customers in the industry.

This Role

The Merchant Operations Supervisor for PayJoy Philippines will be responsible for overseeing the onboarding process of admin/merchant/clerk partners, identifying potential risks, and providing insights to stakeholders. The ideal candidate should be comfortable mentoring and guiding a team, building relationships across the organization, and focused on improving processes to deliver an exceptional customer experience.

In this role, they will own, monitor, and improve merchant support metrics such as onboarding turnaround time, requirement completeness, and other key performance indicators. Additionally, the hired candidate will report to the Operations Manager, collaborate with the Commercial team in the Philippines, and interact with business operations and merchant support team members from other PayJoy-operating countries to ensure alignment with local expectations.

Key Responsibilities

  • Partner Support & Operations: Handle partners' queries, support requests, and operational coordination to ensure timely and efficient resolution of issues while maintaining a positive partner experience.
  • Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping to streamline the process and ensure accuracy and compliance.
  • Store Management: Oversee store-related tasks, including creation, closure, and clerk management to ensure smooth store operations and effective clerk management.
  • Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams to identify bottlenecks, streamline workflows, and facilitate communication between different functions.

Requirements

  • Excellent verbal and written communication skills in English and Tagalog.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with ZOHO, Zendesk, and other CRM systems.
  • Strong managerial skills with experience leading at least 3 subordinates.
  • Robust knowledge and experience in data analysis.
  • Bachelor's degree or equivalent.
  • Minimum of 3 (three) years of working in merchant support/business support, preferably in the finance industry.
  • Self-motivation, drive, and ability to communicate clearly and persuasively to customers.
  • Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics.


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