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Medical Response Coordinator

1 week ago

Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time
About the Job

This role offers an exciting opportunity to join a dynamic team dedicated to revolutionizing the healthcare experience. As a Clinical Support Specialist, you will play a vital part in achieving our mission by working alongside doctors, nurses, and pharmacists to triage, assess, and support patients through their journey.

Your responsibilities will include evaluating the severity of patients' medical side effects and enquiries, providing appropriate assistance and information while escalating where necessary. You will also ensure timely and accurate responses to patients, maintaining patient safety and confidentiality at all times.

In addition to your clinical expertise, you will possess excellent communication skills and be dedicated to providing outstanding customer service. You will work closely with the clinical services team and wider business to share patient insights and drive continuous improvement.