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Senior Reporting Specialist

1 week ago

Paranaque City, Calabarzon, Philippines William Hill PLC Full time

About the Role

This Senior Reporting Specialist position is a critical part of our operations team, requiring someone with strong analytical skills and experience working with large datasets. The ideal candidate will have a solid background in WFM policies and procedures, excellent communication skills, and mid-advanced database management skills.

Key Skills and Qualifications:
  • Experience: At least 3 years of experience in Real-Time Monitoring or Reporting, preferably in a BPO or Shared Service Centre environment.
  • Skill Set: Familiarity with contact centre KPIs, database management, and advanced knowledge of Snowflake, Power Automate, SQL, Tableau, SAP BO, and PowerBI.
  • Communication Skills: Excellent verbal and written English communication skills.
  • Culture Fit: A high-volume and highly dynamic rapid-paced environment requires someone who thrives under pressure and maintains a positive attitude.