Customer Experience Specialist

2 days ago


Cebu City, Central Visayas, Philippines HRT People Solutions Inc. Full time

About the Role

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HRT People Solutions Inc. is seeking a Customer Experience Specialist to join our team.

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The ideal candidate will have a strong background in customer support, software development lifecycle, and excellent communication skills.

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Responsibilities:

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  • Provide exceptional customer service and support through voice and video meetings.
  • Troubleshoot customer-reported issues and questions with timely and accurate responses.
  • Communicate complex technical concepts in a clear and concise manner to customers and colleagues.
  • Collaborate with internal teams to resolve functional issues and advocate for customers.
  • Maintain high productivity and quality standards while working independently in a fast-paced environment.
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Requirements:

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  • Bachelor's degree in Computer Science or Software Engineering, or equivalent experience.
  • Familiarity with Salesforce platform, SOQL, Apex, VisualForce, and master-detail object model is a plus.
  • Excellent spoken and written English skills.
  • Able to articulate technical concepts and provide solutions in a clear and concise manner.


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