Cloud Infrastructure Architect

11 hours ago

Angeles City, Central Luzon, Philippines beBeeCloud Full time $95,000 - $125,000
Cloud Infrastructure Professional

We are seeking a highly skilled Cloud Infrastructure Professional to join our team. This individual will be responsible for designing, deploying, and managing cloud infrastructure solutions for our clients.

The ideal candidate will have a strong background in cloud servers, services, and software, as well as experience with ITIL processes and associated ITSM systems. They will be responsible for ongoing support, escalations, and proactive maintenance for our client's Azure platform.

  • Support of client's Microsoft Azure infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers infrastructure running in Azure.
  • Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.
  • Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
  • Install, configure, and administer client systems in Azure to improve client's infrastructure.
  • Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client's environments.
  • As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery.
  • Create and maintain updated documentation for each client's environment.
  • Promote best practices to enhance and improve organizational processes.
  • Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environments.
  • Provide consultation and monthly reports with respect to the client's cloud-based infrastructure.

Our team is committed to providing exceptional service and support to our clients. If you're passionate about cloud infrastructure and problem-solving, we encourage you to apply.

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