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Business Process Improvement Manager
2 weeks ago
We are seeking an exceptional Team Leader to join our team at Sutherland. As a key figure in managing the day-to-day operations of the delivery team, you will be responsible for ensuring effective case management in Salesforce, performance monitoring across channels, knowledge management, and client-facing responsibilities on a day-to-day basis.
Key Responsibilities:- Training and Development: Assess training needs with Account Managers and the Training team and help with the revision of training agendas as necessary.
- Succession Planning: Work with Account Leads and Program Leads to maintain strong client relationships and advocate for their needs within the program.
The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to interpret data and identify trends.
