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Voice Account Representative
2 weeks ago
Job Title: Voice Account Specialist
Job Description:
We are seeking highly skilled professionals to fill the role of Voice Account Specialist.
Main Responsibilities:
- Provide exceptional customer service and resolve issues related to telco voice accounts in a timely manner.
- Foster strong communication skills to ensure customer satisfaction and resolve concerns effectively.
- Collaborate with internal teams to resolve complex customer issues and provide solutions.
- Meet or exceed performance metrics and key performance indicators (KPIs) for customer satisfaction, first call resolution, and sales growth.
Required Skills and Qualifications:
- High school graduates or college undergraduates with at least 6 months of experience in voice international preferred.
- Excellent communication skills in English and the ability to work in a virtual environment.
- Able to work independently and as part of a team to achieve business objectives.
- Strong problem-solving skills and adaptability in a fast-paced environment.
Benefits:
- Incentives for meeting performance targets.
- Supportive onboarding process to ensure success.
How to Apply:
Click apply now and follow the step-by-step process. I'll guide you through interview tips, sample questions, and answers to help you succeed.
