Remote Customer Support Specialist

8 hours ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱60,000 - ₱80,000
Remote Customer Support Role

We are seeking a highly skilled and compassionate customer support professional to provide exceptional service to our clients.

This individual will be responsible for responding to customer inquiries via chat, email or phone in a professional and friendly manner.

Utilizing Gorgias and Shopify, they will efficiently manage tickets and deliver fast, accurate support while staying informed on product updates and best practices.

Key responsibilities include:

  • Responding to customer inquiries in a timely and professional manner
  • Handling product information, order tracking, returns and account concerns with empathy and patience
  • Effectively managing tickets and providing outstanding support using Gorgias and Shopify
  • Staying up-to-date on product knowledge and support protocols to ensure consistency in the customer experience
Required Skills and Qualifications
  • Excellent written and verbal communication skills in English
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Ability to work independently and multitask effectively
  • Empathy, patience and reliability when addressing customer concerns
Benefits

We offer competitive compensation, paid time off, health insurance, holiday bonuses and opportunities for growth and development.



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