
Remote Customer Support Specialist
8 hours ago
We are seeking a highly skilled and compassionate customer support professional to provide exceptional service to our clients.
This individual will be responsible for responding to customer inquiries via chat, email or phone in a professional and friendly manner.
Utilizing Gorgias and Shopify, they will efficiently manage tickets and deliver fast, accurate support while staying informed on product updates and best practices.
Key responsibilities include:
- Responding to customer inquiries in a timely and professional manner
- Handling product information, order tracking, returns and account concerns with empathy and patience
- Effectively managing tickets and providing outstanding support using Gorgias and Shopify
- Staying up-to-date on product knowledge and support protocols to ensure consistency in the customer experience
- Excellent written and verbal communication skills in English
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and multitask effectively
- Empathy, patience and reliability when addressing customer concerns
We offer competitive compensation, paid time off, health insurance, holiday bonuses and opportunities for growth and development.
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