Space Segment Support Technician
2 weeks ago
**Customer Service Representative Job Description**
Broadband Broadcast Services Pte. Ltd - Philippine Branch is seeking an experienced Customer Service Representative to join our team. As a key member of our Technical Assistance Centre, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively with customers at all levels. You will also have a strong understanding of satellite communications, telecommunications, and internet service provision.
Key Responsibilities:
- Provide customer help desk support for resolution of service faults and support cases.
- Maintain space segment, teleport, and IP network monitoring.
- Manage fault escalation to back-office support teams.
- Coordinate customer scheduling for network planned and unplanned maintenance activities.
- Support VSAT terminal registration and testing.
- Commission services for new activations, upgrades, and major re-routes.
- Configure and test space segment and managed data services.
- Resolve long-term service performance issues.
- Analyze and optimize ABS space segment capacity.
- Support and resolve customer faults and interference cases.
- Manage adjacent satellite interference cases.
- Register and test large earth stations.
Requirements:
- Degree in Electronic or Telecommunications Engineering.
- Strong understanding of satellite communications, telecommunications, and internet service provision.
- Excellent communication skills.
- Experience with hub and remote earth station hardware and functionality.
- Familiarity with satellite access techniques and link parameters.
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