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IT Quality Expert

2 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

HCL Technologies Philippines Inc. is committed to delivering high-quality IT support services to our clients.

We are looking for a skilled Quality Analyst who can help us achieve this goal.

The ideal candidate will have a strong understanding of QA principles and previous experience in a service desk or technical support role.

Key Accountabilities
  • Develop and implement QA strategies to improve service quality and customer satisfaction.
  • Conduct regular audits to ensure compliance with service standards.
  • Provide training and feedback to Service Desk staff to enhance their performance and customer handling skills.
  • Monitor customer satisfaction levels and develop strategies to address any issues or concerns.