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Business Intelligence Specialist

1 week ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time

About LeadAdvisors

We are a dynamic company that utilizes data insights to drive business growth and enhance customer experiences. We seek an Data Analyst who will play a vital role in our efforts by collecting, analyzing, and interpreting complex data sets.

This role involves:

  • Data Analysis: Analyze call center data, including metrics such as call volumes, handling times, and customer satisfaction ratings.
  • Reporting and Dashboards: Develop comprehensive reports and dashboards to track key performance indicators (KPIs) and performance trends.
  • Process Optimization: Identify inefficiencies and recommend improvements in processes and workforce management.