Performance Improvement Specialist
2 weeks ago
Sutherland Global is a digital transformation company that helps clients drive productivity and efficiency while delivering measurable results. We are seeking an experienced Training Supervisor to join our team.
Job Details:- The successful candidate will oversee training delivery, manage and supervise a team of trainers, and provide coaching and guidance as required.
- Review and observe training delivery, coach and develop trainers, and supervise the delivery of training programs.
- Manage and supervise a team of trainers, ensuring they meet client-prescribed qualitative standards.
- Coach trainers on aspects of curriculum content delivery methods, calibration, and client interactions.
- Analyze participant and class performance using Key Performance Indicators (KPIs) during nesting or classroom sessions.
- Prepare regular reports related to training, including analysis and action plans to improve trainer and training delivery.
- Deliver training programs as needed and provide delivery demos for trainers.
- Develop training for client projects, including soft skills and technical skills.
- Participate in client-learner interactions.
- Perform other duties as assigned by the supervisor or manager.
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