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Global HR Liaison

2 weeks ago

Manila, National Capital Region, Philippines Equinix, Inc. Full time
About the Role

We are seeking an experienced HR professional to join our team as an HR Services Specialist – Employee Helpdesk. In this role, you will be responsible for delivering elite HR support to employees worldwide.

You will provide expert care support for standard as well as complex, sensitive scenarios. This includes advising and coaching employees through different channels (tickets, chat, calls) on processes, policy, programs, and employee relations in line with our values.

Key responsibilities include understanding end-to-end processes deeply, assisting in all steps of a multiple-step process, supporting full region and global processes, resolving atypical issues, and acting as a resource and escalation point to others.