Senior Operations Manager

3 days ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Description

The Senior Operations Manager will be responsible for managing a team of travel counselors and implementing customer engagement strategies. The ideal candidate will have a background in Global Distribution Systems and experience in the travel industry.

Key Responsibilities:

  • Manage a team of travel counselors to achieve business objectives.
  • Implement customer engagement and strategic relationship management initiatives.
  • Evaluate current processes and recommend improvements to gain efficiencies.
  • Provide strategic direction to area of business for critical business decisions.

Requirements:

  • 2 years of experience in the travel industry in a similar position.
  • Basic understanding of travel industry terms.
  • Knowledge of MS Office Applications.
  • Background in Global Distribution Systems (Sabre, Apollo, Amadeus, etc.).
  • Self-starter with ability to multitask.
  • Excellent communication skills, written and oral.
  • Result focus and self-driven.


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