Advanced IT Support Professional

1 day ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time $85,000 - $115,000
Senior Technical Support Specialist

This challenging role offers the opportunity to provide advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure. Our ideal candidate will possess extensive experience in IT, with a strong focus on desktop support, systems engineering, and systems administration.

  • Troubleshoot issues related to End User Devices including but not limited to: Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi and more.
  • Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
  • Follow proper company procedures such as response time, escalation, communication, and documentation.
  • Properly handle your ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically.
  • Provide constant communication proactively to avoid customer frustration or long time on their computers during working hours.
  • Setup of networks during client onboarding or an a la carte project.
  • Work with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Attend to infrastructure issues discovered by NOC.
  • Document and improve department processes.

A successful candidate should have at least 7 years of experience in IT, along with Helpdesk MSP experience, familiarity with RMM and PSA tools, and a solid understanding of Microsoft Windows, Microsoft Office, and cloud products such as Office 365 and Azure. Additionally, they should be well-versed in systems administration, including knowledge of Microsoft Windows Server Platforms and Active Directory.

This position is open to remote work and requires flexibility with scheduling. We are looking for a team player who can collaborate effectively with vendors and other departments to deliver exceptional results.

In this role, you will have the opportunity to grow professionally and contribute to the success of our organization. If you are passionate about technology and committed to delivering high-quality service, we encourage you to apply.

Key Requirements
  • Minimum 7 years of experience in IT, with a focus on desktop support, systems engineering, and systems administration.
  • Familiarity with RMM and PSA tools.
  • Strong understanding of Microsoft Windows, Microsoft Office, and cloud products such as Office 365 and Azure.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Flexibility with scheduling and willingness to work remotely.

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