Multilingual Customer Experience Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCommunication Full time ₱730,000 - ₱930,000
Customer Service Representative

Empower your career with a dynamic customer service role. As a key member of our team, you will create memorable interactions and build lasting relationships with customers through various communication channels.

About the Role:
  1. You will respond to customers across multiple platforms, including email, chat, phone, text, and social media, demonstrating strong written and verbal communication skills.
  2. Collaborate with colleagues to provide exceptional support, share customer insights, and contribute to team success.
The Ideal Candidate:
  1. Is passionate about delivering excellent customer experiences and providing solutions-driven support.
  2. Excels at communication – both written and verbal – with a keen ability to understand and address customer needs.
  3. CAN adapt quickly to changing software systems, staying tech-savvy in a fast-paced environment.
  4. Has excellent time management skills, adhering to strict schedule requirements and meeting productivity expectations.
  5. Requires a quiet workspace for uninterrupted focus and confidentiality.
Requirements:
  • High school diploma or equivalent required.
  • 12+ months of contact center experience, preferably within the last 2 years.
  • Fluent in Spanish and English, with B2 language proficiency.
  • At least 1 year of work experience in Spanish Bilingual roles in BPO or customer service industries.
  • Familiarity with CRM systems, especially Salesforce experience is a plus.
  • Ability to see, talk, and hear in order to communicate with others effectively.
  • Must be able to sit and/or stand for prolonged periods during an 8-hour shift.
Benefits:
  • Competitive wages and opportunities for growth within the company.
  • Career development training and professional growth.
  • Contract position with flexible scheduling options.

This role requires a high level of technical and communication skills, along with the ability to work independently and collaboratively as part of a dynamic team.

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