
Online Engagement Expert
1 day ago
Role Overview:
">We are seeking an elite Online Chatting Specialist to engage with audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services.
">Key Responsibilities:
">- ">
- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.">
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.">
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.">
- Maintain detailed records of conversations and transactions in CRM systems.">
- Collaborate with team members to optimize chat strategies and share best practices.">
- Uphold the highest standards of professionalism and confidentiality at all times.">
Ideal Candidate Profile:
">- ">
- Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.">
- Exceptional written communication skills and the ability to multitask across multiple chat sessions.">
- High emotional intelligence and a genuine passion for customer engagement and satisfaction.">
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.">
- Track record of meeting or exceeding sales targets in a fast-paced environment.">
- Familiarity with CRM tools and online chat software.">
- Ability to work independently and as part of a remote team.">
Benefits:
">- ">
- Fixed base rate plus commission on upsells and conversions.">
- Opportunities for advancement and performance-based bonuses.">
Why Join Us?
">- ">
- Work remotely with flexible scheduling options.">
- Represent high-profile content creators and help grow their online communities.">
- Be part of a dynamic, supportive team that values innovation and results.">
- Access to ongoing training and professional development.">
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