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Business Process Leader

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time

**Job Title: Business Process Leader**

We are seeking a highly skilled and experienced Business Process Leader to join our team at Compliant Business Processing Philippines Inc.

As a Business Process Leader, you will play a key role in leading and guiding a team of professionals to achieve their goals and deliver exceptional customer service.

Your key responsibilities will include:

  • Developing and implementing strategies to improve team performance and efficiency
  • Coaching and mentoring team members to enhance their skills and knowledge
  • Maintaining open communication channels with the Operations Manager and client
  • Focusing on tasks and client requirements to ensure efficient service delivery

**Requirements:**

  • In-depth knowledge of performance metrics and end-to-end customer service functions in freight forwarding
  • Proven work experience as a team leader or supervisor
  • Experience in Cargowise
  • Strong organizational, time-management, and decision-making skills
  • Excellent verbal and written English communication skills

**Benefits:**

  • HMO and life insurance coverage from the first day of work
  • Amenable to work on different shifts (including night shifts)
  • Permanent work-from-home setup