Zendesk Optimization Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeZendesk Full time ₱800,000 - ₱1,200,000
Job Opportunity

We are seeking a highly skilled Zendesk Professional to refine and maintain our Zendesk instance.

This role involves closely collaborating with our internal team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Main Responsibilities:
  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Key Qualifications:
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
Benefits of Working Remotely:

We are looking for a candidate who can work independently and collaboratively in a remote environment.

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