Logistics Support Specialist

7 days ago


Makati City, National Capital Region, Philippines Ninja Van Full time

Ninja Van is a leading tech-enabled logistics company in Southeast Asia, dedicated to providing seamless delivery services for businesses of all sizes. Our mission is to revolutionize the industry with cutting-edge software and operational concepts.

Main Duties
  1. Monitor shipment performance and ensure timely delivery.
  2. Manage daily parcel monitoring and control SLA adherence.
  3. Provide regular performance reports to stakeholders.
  4. Re-verify addresses with incorrect latitude and longitude.
  5. Assist shippers with order uploading issues.
  6. Investigate pick-up-related complaints from shippers.
  7. Create tickets for suspected lost parcels.


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