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Cloud Application Innovation Architect

1 week ago

Makati City, National Capital Region, Philippines Microsoft Corporation Full time

Job Description:

The role of a Cloud Solution Architect (CSA) in our Better Together team is to drive customer success by building strong relationships and delivering tailored solutions that enhance the customer experience. As a CSA, you will collaborate with a passionate and diverse team, leveraging your expertise to support our mission of improving health and education outcomes.

With over 17,000 employees worldwide, our organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. We are looking for a CSA who is passionate about driving our customers' application innovation & AI transformation on the Microsoft platform.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure and GitHub customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers, and developers. You will collaborate with internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption.

Responsibilities:
  • Understand customers' overall Business and IT priorities and success measures for platform engineering, building cloud applications, AI adoption, and Low code opportunities.
  • Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns, and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, and environment setup.
  • Support customer skilling by making skilling recommendations or delivering technical discussions, workshops, and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability, and reliability upon deployment.
  • Consumption growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
  • Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
  • Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing, and consumption acceleration.