Help Desk Support Specialist

4 days ago


Las Piñas, National Capital Region, Philippines Soonest Global Express Corp. Full time

Are you passionate about delivering exceptional customer service? We are seeking a highly skilled Help Desk Support Specialist to join our team at Soonest Global Express Corp.

About the Role

This is a fantastic opportunity for a detail-oriented and customer-focused individual to work with our clients, providing timely and effective solutions to their queries and concerns.

We strive to create a positive experience for every customer interaction, ensuring that their needs are met with professionalism and empathy. As a Help Desk Support Specialist, you will play a vital role in achieving this goal.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Attend to customer queries and concerns, resolving issues promptly and professionally.
  • Document delivery receipts and update proof of deliveries (PODs) accurately and efficiently.
  • Monitor the status of Balikbayan box deliveries and report any issues or concerns to management.
  • Cross-check actual boxes with manifests provided by shippers to ensure accuracy.
  • Assist in dispatching deliveries from the warehouse and prepare per-area manifests.
Requirements
  • Bachelor's degree in any field.
  • At least one year of customer service experience.
  • Excellent verbal communication skills.
  • Attention to detail and ability to multi-task.
  • Computer literacy and problem-solving skills.
  • Empathy and a customer-centric approach.
What We Offer

We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience.

In addition to a competitive salary, we provide a supportive work environment, opportunities for professional growth, and a chance to make a real difference in the lives of our customers.


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