Help Desk Support Specialist
4 days ago
Are you passionate about delivering exceptional customer service? We are seeking a highly skilled Help Desk Support Specialist to join our team at Soonest Global Express Corp.
About the RoleThis is a fantastic opportunity for a detail-oriented and customer-focused individual to work with our clients, providing timely and effective solutions to their queries and concerns.
We strive to create a positive experience for every customer interaction, ensuring that their needs are met with professionalism and empathy. As a Help Desk Support Specialist, you will play a vital role in achieving this goal.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and other communication channels.
- Attend to customer queries and concerns, resolving issues promptly and professionally.
- Document delivery receipts and update proof of deliveries (PODs) accurately and efficiently.
- Monitor the status of Balikbayan box deliveries and report any issues or concerns to management.
- Cross-check actual boxes with manifests provided by shippers to ensure accuracy.
- Assist in dispatching deliveries from the warehouse and prepare per-area manifests.
- Bachelor's degree in any field.
- At least one year of customer service experience.
- Excellent verbal communication skills.
- Attention to detail and ability to multi-task.
- Computer literacy and problem-solving skills.
- Empathy and a customer-centric approach.
We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience.
In addition to a competitive salary, we provide a supportive work environment, opportunities for professional growth, and a chance to make a real difference in the lives of our customers.
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