Guest Experience Supervisor

2 weeks ago


LapuLapu City, Central Visayas, Philippines Dusit Thani Mactan Cebu Full time

Dusit Thani Mactan Cebu Resort is a vibrant and inviting retreat that embodies the spirit of Thai and Filipino hospitality.

We are seeking a highly skilled and experienced Reservations Supervisor to join our team. In this role, you will be responsible for managing daily reservation operations, ensuring exceptional guest service, and conducting training for reservation staff.

About the Role:

  • Manage and coordinate all aspects of reservations, including room allocation, rate management, and package promotions
  • Develop and maintain positive relationships with guests, resolving issues promptly and professionally
  • Collaborate with other departments to ensure seamless operations and optimal guest satisfaction
  • Design and deliver training programs to develop the skills and knowledge of reservation staff

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • The chance to work with a world-class hospitality brand


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