Employee Experience Specialist

1 day ago

Caloocan City, National Capital Region, Philippines beBeeHRSpecialist Full time $1,500 - $2,000
Job Description:

We are seeking a highly skilled HR Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, responding to employee inquiries, and supporting managers with policy and navigation inquiries.

Responsibilities:
  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
Requirements:

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.
Benefits:

We offer a range of benefits to our employees, including:

  • Competitive Salary & Benefits
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry
How to Apply:

To apply for this exciting opportunity, please complete all the questions, steps, and assessments online.

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