Technical Assistance Professional

1 day ago


Taguig, National Capital Region, Philippines Schneider National Full time
Why Join Us?

Schneider Electric offers a dynamic and inclusive work environment where you can grow and develop your skills. As a Technical Support Engineer, you will have the opportunity to make a real impact on our customers' experiences.

Role Description

This role involves providing technical support to customers, ensuring prompt resolution of their queries and issues. You will work closely with internal teams to deliver exceptional customer service and collaborate with colleagues to resolve complex technical issues.

Responsibilities:

  1. Handle customer inquiries and provide technical support via various channels.
  2. Collaborate with internal teams to resolve customer complaints and concerns.
  3. Participate in product testing and evaluation to identify quality issues.
  4. Develop and maintain knowledge of Schneider products and services.

Requirements:

  • Bachelor's degree in a relevant field.
  • Excellent French and English language skills.
  • Proven experience in technical support or customer-facing roles.
  • Able to communicate complex technical information effectively.


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