
E-Commerce Growth Specialist
2 days ago
We are seeking a Retention Manager to own our email, SMS, and loyalty programs.
Key Responsibilities:- Develop and optimize advanced email flows to drive engagement and repeat purchases.
- Nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
- Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
- Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
- Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
- Proven track record of scaling email/SMS programs for e-commerce.
- Experience in customer retention, VIP management, or loyalty programs.
- Excellent communication skills: strong writing + comfortable engaging directly with customers.
- Data-driven - knows how to track, analyze, and present retention metrics.
- Creative mindset: designs campaigns that surprise and delight.
This is a full-time role with competitive salary and potential performance-based bonuses. You will work directly with cross-functional teams, have creative freedom to design campaigns, and be part of a rapidly expanding company with a strong product and proven demand.
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E-Commerce Growth Strategist
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Unlock E-Commerce Growth Specialist
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E-commerce Operations Manager
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E-commerce Operations Specialist
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Senior E-Commerce Professional
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Drive E-commerce Growth
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Senior E-commerce Operations Manager
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Remote E-Commerce Specialist
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