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Business Analyst
2 weeks ago
We are seeking a detail-oriented Business Analyst - Customer Fulfillment to join our team at SC Johnson. In this role, you will analyze business needs and develop recommendations to improve customer fulfillment processes.
About the RoleYou will collaborate closely with cross-functional teams, including sales, logistics, and finance, to gather insights into current pain points and areas for improvement. Based on your findings, you will develop actionable solutions to enhance order management, increase efficiency, and drive customer satisfaction.
Key Responsibilities- Analyze business requirements and identify opportunities for process improvement in customer fulfillment.
- Develop recommendations and implement changes to enhance order management and reduce costs.
- Collaborate with cross-functional teams to gather insights and understand customer needs.
- Analyze data and metrics to measure process effectiveness and identify areas for improvement.
- Develop and maintain effective relationships with internal stakeholders and customers.
- Communicate results and recommendations to senior leadership and other stakeholders.
- Promote a culture of continuous improvement, driving innovation and change throughout the organization.
- A bachelor's degree in business administration, analytics, or a related field.
- Minimum 2 years of experience in business analysis or a related field.
- Exceptional analytical, communication, and problem-solving skills.
