Customer Support Specialist
1 day ago
Are you a detail-oriented and proactive problem-solver looking for a challenging role in customer service?
As a key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. With excellent communication skills and the ability to stay calm under pressure, you can excel in this position.
Key Responsibilities:- Respond to customer inquiries via chat, email, and phone with professionalism and empathy
- Resolve issues promptly, escalating complex cases to appropriate team members when necessary
- Maintain and update customer support records, including case notes and resolution status
- Provide product or service information, ensuring customers have a clear understanding of offerings
- Collaborate with client teams to improve support processes and customer experience
- Proven experience in customer service or support roles
- Strong problem-solving skills and the ability to stay calm under pressure
- Excellent verbal and written communication skills
- Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
- Ability to work independently, manage time effectively, and meet service-level expectations
Benefits:
This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.
Why Apply:
If you're passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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