Senior Team Lead

2 days ago


Manila, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

We're seeking a highly skilled Senior Team Lead to join our team and take on a leadership role.

In this role, you'll be responsible for leading a team of 18-20 individuals, ensuring they consistently meet and exceed performance benchmarks. You'll need to have a proven track record of success in revenue cycle management, as well as excellent communication, problem-solving, and leadership skills.

To succeed in this role, you'll need:

  • Minimum of 2 years in a Team Leader role, managing a team of 15-20 members.
  • At least 5 years of work experience in Revenue Cycle Management (Registration, Claims Edit, Charge Review, Retro Reviews).
  • Proven ability to manage multiple priorities, think critically, and deliver excellent results.
  • Excellent communication, problem-solving, and leadership skills.

You'll also be expected to:

  • Regularly monitor critical metrics such as Customer Satisfaction (CSAT), Average Handle Time (AHT), and Quality Scores, and use feedback to coach team members toward improvement.
  • Take ownership of change management and ensure clear communication of system outages or issues to all relevant stakeholders.
  • Build and maintain strong relationships with clients, ensuring satisfaction and addressing concerns swiftly.

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