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Technical Assistance Expert

2 weeks ago

Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

We are seeking a skilled Technical Support Engineer to join our team at IT Group, Inc.

About the Role
  • Technical Support: The successful candidate will provide expert technical support and service dispatch to customers, leveraging their knowledge of IT systems and software implementation.
  • Incident Management: They will be responsible for triaging incidents, escalating issues when necessary, and ensuring timely resolution of problems.
  • Collaboration: The Technical Support Engineer will work closely with internal teams, including principal partners and Technical Managers, to manage incidents and resolve customer issues.

Qualifications

  • A bachelor's degree in Engineering or Computer Science is required.
  • At least 2 years of experience in a similar role, preferably in an IT services and solutions company, is essential.
  • Familiarity with Linux Operating System, DBA, or Database administration is necessary.
  • RHCSA certification is highly desirable.
  • Candidates should be able to work on a flexible schedule and be located in Quezon City.