
Support Operations Manager
1 day ago
About Trafilea
Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale its businesses.
Customer Care @ Trafilea
We foster a culture of collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth.
Our remote-first approach allows you to work from anywhere with a diverse and talented team worldwide.
The role of Zendesk Admin & AI Specialist oversees workflows, queue management, and collaborates with cross-functional teams to improve customer support operations.
Experience / Qualifications
- Zendesk Certified Administrator is required.
- Expertise in Zendesk automation, triggers, and queue management is expected.
- Experience with Zendesk AI setup and integrations is necessary.
- Strong analytical and problem-solving skills are essential.
- Excellent communication and collaboration abilities are required.
- Proficiency in reporting and presentation creation is necessary.
- Ability to document workflows and suggest process improvements is key.
What we offer
- World-class talents in a data-driven environment.
- Growth and development opportunities both professionally and personally.
- A safe, inclusive space that values diversity, equity, and inclusion.
- Openness to new ideas and initiatives.
- Comprehensive benefits package including remote work, paid holidays, learning subsidies, and more.
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