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IT Service Delivery Expert

2 weeks ago


Taguig, National Capital Region, Philippines GSS PH Full time

**Role Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at GSS PH. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to ensure the smooth operation of our systems.

Key Responsibilities:

  • Provide technical support and troubleshooting services for Unix, SQL/Oracle, and other related technologies
  • Collaborate with global teams to resolve technical issues and implement solutions
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and advancements in technical application support

Requirements:

  • Intermediate level of experience working with Unix, SQL/Oracle, and technical application support
  • Bachelor's degree in Computer Science or related field
  • Familiarity with Microservices, Java, Control-M, PCF, Splunk, Dynatrace, Catchpoint, APM, and other monitoring tools
  • DevOps experience and ITIL certification
  • Familiarity with ServiceNow Automation and ticketing

What We Offer:

  • Competitive salary and benefits package
  • Professional development and growth opportunities
  • Opportunity to work with a dynamic and innovative team