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Customer Service Leadership Role
1 week ago
As an experienced Call Centre Manager, you will be responsible for leading a team of call centre agents and ensuring that they provide exceptional customer service and support. You will also be responsible for developing and implementing strategies to improve efficiency, service levels, and customer experience.
You will work closely with the HR team on recruitment, onboarding, and staff retention, and will be responsible for preparing reports on performance metrics and presenting findings to senior management. Additionally, you will ensure compliance with company policies, industry regulations, and quality standards.
This is an excellent opportunity for a motivated and results-driven individual to take on a challenging leadership role and make a significant impact on our business.
