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Account Development Specialist

1 week ago

Manila, National Capital Region, Philippines PETNET, INC. Full time
About the Role

We are seeking a highly skilled and experienced Account Development Specialist to join our team at PETNET, INC. As an Account Development Specialist, you will play a critical role in developing and maintaining strong relationships with key partners to drive revenue growth and retention.

You will be responsible for managing partnerships, identifying opportunities for strategic account development, and ensuring that all business objectives related to partnerships are met. This will involve working closely with cross-functional teams to ensure successful partner engagement, collaboration, and long-term success.

Main Responsibilities
  1. Partner Relationship Management
  • Build and nurture strong, long-lasting relationships with key partners onboarded by the Business Development team.
  • Act as the primary point of contact for partners, addressing any concerns, providing support, and maintaining an open line of communication.
  • Provide continuous support, training, and resources to partners to ensure the successful execution of partnership programs.
  • Conduct regular check-ins, strategic business reviews, and performance evaluations with partners.
  1. Revenue Growth and Retention
  • Identify and capitalize on growth opportunities by developing tailored strategies that align with the partnership's business goals.
  • Develop and execute retention strategies to maximize partner lifetime value and ensure consistent revenue streams and meet revenue targets.
  • Collaborate with internal marketing teams to develop account-specific campaigns and initiatives.
  • Work closely with external marketing partners to ensure consistency in messaging and brand alignment across all communication channels.
  • Provide feedback and insights to marketing teams on the effectiveness of campaigns and potential opportunities for improvement.
  1. Strategic Account Development & Planning
  • Create and implement tailored account strategies for partners to drive growth and foster long-term success.
  • Analyze partner data, market & industry trends, and competitor actions to provide insights and recommendations for strategic partnership expansion.
  • Collaborate with cross-functional teams (including but not limited to Business Development, Marketing, and Product teams) to align partnership initiatives with overall business objectives.
  • Develop tailored solutions that align with partner objectives and company offerings.
  1. Performance Monitoring and Reporting
  • Track and analyze partner performance using data-driven insights to optimize the partnership.
  • Prepare detailed reports and presentations on account performance and strategy to drive informed decision-making.
  • Ensure timely delivery of solutions and adherence to service-level agreements (SLAs).
  1. Problem-Solving and Negotiation
  • Address and resolve partner issues promptly and effectively while managing and mitigating risks in partner relationships to ensure long-term success and stability.
  • Negotiate contracts, renewals, and pricing with key partners.
  1. Innovation
  • Recommend project and process improvement ideas and recommendations together with team members;
  • Participate in the execution of approved Annual Department Plans or Strategies; and
  1. Admin & Operational Support
  • Oversee administrative tasks for partnership operations, including but not limited to contract documentation, performance tracking, and compliance reporting.
  • Maintain accurate records of partnership agreements and transactions, ensuring all paperwork and legal documents are up to date.