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Enterprise Solutions Coordinator

1 week ago

Taguig, National Capital Region, Philippines Tyler Technologies Full time

At Tyler Technologies, we empower the public sector to become more efficient, accessible and responsive to citizens. As an Enterprise Solutions Coordinator, you will assist clients across the country with their ERP Pro School Suite.

Key Responsibilities
  • We collaborate with stakeholders to understand client needs, current statuses, updates on issues and temperaments.
  • Coordinate cross-functional resources to support clients with issue resolution.
  • Maintain situational awareness and keep relevant parties informed of developments.
  • Regularly meet with clients to address concerns and drive solutions.
  • Work closely with the Software Support Director for seamless communication.
  • Align with Product Owners to understand product roadmaps.
  • Document operational best practices for clients.
  • Represent Tyler Technologies in a positive manner.
Requirements
  • A related degree or equivalent experience is desired; 2-4 years of customer service/success experience.
  • Strong planning, organizational skills and ability to follow through.
  • Proven problem-solving skills under pressure.
  • Self-motivated, proactive and able to work independently or as part of a team.
  • Proficient in Microsoft Office.