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Customer Experience Manager

2 weeks ago

Makati City, National Capital Region, Philippines ADRENALIN MAX HCM SUITE (Philippines) Full time

We are seeking a Customer Experience Manager to join our team at Adrenalin Max HCM Suite in the Philippines. As a key member of our sales organization, you will be responsible for managing post-sales client relationships and ensuring a smooth onboarding experience.

Key Responsibilities:

  1. Manage client relationships to drive growth and retention
  2. Identify opportunities to upsell and cross-sell AdrenalinHR solutions
  3. Collaborate with internal teams to improve products and services based on customer feedback

Requirements:

  • 2+ years of experience in customer success, account management, or a related field
  • Strong interpersonal and communication skills with a client-first approach
  • Proven ability to drive revenue growth and expand client accounts