Professional Trainer and Development Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

Job Overview

Solid Lyndelle Manpower Services Inc. is seeking a skilled Professional Trainer and Development Specialist to join our team. In this role, you will be responsible for delivering continuous training and development programs for our agents.

About the Job

The ideal candidate will have a minimum of 3 years' experience in a similar capacity in the call center industry. You will be working closely with Operations and Quality Assurance to understand the largest problem areas of our current agents and develop effective training programs to address these issues.

Key Responsibilities

This role involves developing and delivering training and certification programs to enhance knowledge and skills, implementing training courses, and maintaining inventory of all training materials. You will also be accountable for the quality of all agents brought to the floor sign off methodology and adhering to schedule of training programs.

Required Skills and Qualifications

To be successful in this role, you must have excellent communication skills, both spoken and written, as well as strong customer service orientation. You should also be proficient in computer literacy and have a sense of urgency, passion for excellence, and ability to work in teams.

Competency Requirements

We are looking for candidates with moderate competency level in process improvement, performance management, and discipline management. With expert competency level in communication skills (spoken), communication skills (written), customer service orientation, computer literacy, sense of urgency, passion for excellence, working in teams/interpersonal skills, work organization, people management/team orientation, drive for results/execution, thriving in change, expertise/analytical skills, reasoning skills, product knowledge, problem-solving, classroom management, presentation skills, training needs analysis, training design and development, coaching, and other relevant skills.

Benefits

As a member of our team, you will enjoy a competitive salary of $65,000 per year, based on your experience and qualifications. You will also receive comprehensive benefits, including health insurance, retirement plan, and paid time off.

Work Environment

Our work environment is a professional office workplace with business casual attire. You may be required to work evening or graveyard shifts, and may need to overtime, weekends, or holidays depending on business needs.



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