Technical Assistance and Solutions Provider

1 week ago


Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time
Support Team Member

We are seeking a talented Technical Chat Support Analyst to join our support team at Outsourced Quality Assured Services Inc. As a key member of our team, you will provide exceptional customer service through chat, ensuring a positive experience for our clients.

Responsibilities:
  1. Use diagnostic tools and internal dashboards to track system performance and assist customers with basic troubleshooting.
  2. Proficiently navigate and use internal CRM, ticketing, and support tools to log and manage customer interactions.
  3. Work closely with the support team to ensure smooth issue resolution and maintain a high standard of customer experience.
Requirements:
  • 1+ year of experience in a customer support or technical support role, preferably in a SaaS, cloud, or AI-related company.
  • Basic understanding of cloud computing, AI inference, and serverless technologies.
  • Strong communication skills with the ability to explain technical concepts in a simplified manner.


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