Service Operations Manager

1 day ago


Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Lead with Impact as Our Next Customer Service Team Lead

This role is ideal for results-driven leaders who excel at balancing people management with operational excellence.

Responsibilities:
  • Monitor and enhance the performance of assigned agents to consistently meet or exceed KPIs.
  • Provide regular coaching sessions and personalized guidance to support team members' growth.
  • Evaluate performance bi-annually and recommend opportunities for development, promotions, or recognition.
  • Foster a positive, supportive, and high-performance work environment.
Requirements:
  • At least 3 years of leadership experience in customer service settings.
  • A proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience advantageous).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Analytical skills to create, interpret, and act on performance reports.

Your daily tasks will be filled with opportunities to lead by example, motivate your team, and drive results. If you are ready to take on this challenge, we encourage you to apply today



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