Digital Image Enhancement Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeReputation Full time ₱520,000 - ₱830,000
Job Title: Online Reputation Manager

We are seeking an experienced professional to manage our online presence and improve our digital reputation across review platforms, social media channels, and forums.

This role will be responsible for monitoring, managing, and enhancing our brand image through timely responses to online reviews, engaging with relevant conversations on social media, and drafting professional responses.

The ideal candidate will have a strong background in online reputation management, social media, digital marketing, or community management, with exceptional English writing and communication skills.

The key responsibilities of this role include:

  • Monitoring and responding to online reviews on various platforms.
  • Tracking and engaging with relevant conversations on social media.
  • Drafting professional and empathetic responses to both positive and negative reviews.
  • Escalating sensitive issues to internal leadership.
  • Generating weekly and monthly reports on online sentiment and trends.

The successful candidate will work closely with leadership to ensure messaging aligns with compliance standards and develop processes to ensure timely responses and continuous monitoring.

About This Role

The successful candidate will possess excellent problem-solving and conflict resolution abilities, with experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar).

Familiarity with U.S. business culture and professionalism in communication is preferred but not required.

About Us

We are a leading organization dedicated to providing innovative solutions and customer-focused services.

Our commitment to leveraging technology sets us apart in the industry.

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