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Community Experience Manager

1 week ago

Bacolod City, Western Visayas, Philippines Artillery Philippines Full time
Join Our Team:
We're excited to welcome a new member to our team as a Customer Support & Community Engagement Specialist. This is a fantastic opportunity to make a real impact on our customers' experiences and help drive business growth.

In this role, you'll work closely with our team to provide exceptional customer service, resolve order issues, and build strong relationships with our customers. You'll also be responsible for managing our social media presence, engaging with our online community, and helping to develop our brand's online reputation.

Your Key Responsibilities:
  • Respond to customer inquiries and resolve order issues in a friendly and timely manner.
  • Process orders in the online POS system and keep customers updated with tracking information.
  • Handle returns, exchanges, and refunds smoothly.
  • Address customer concerns, low ratings, and complaints, escalating them when needed.

Requirements:
  • At least 1 year of experience in customer support or community engagement.
  • Excellent verbal and written communication skills in English and Filipino.
  • Comfortable with phone calls when needed.
  • Fast learner and quick at solving customer issues.
  • Resourceful, takes initiative, and thinks critically.
  • Hardworking, responsible, and detail-oriented.
  • Strong multi-tasking skills and ability to work independently.
  • Basic knowledge of Google Sheets/Excel and Canva.
  • Willing to work onsite a few times a week.