Friendly Customer Support Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱48,000 - ₱72,000

As a support professional, you will be the face of our brand, building trust with every interaction. Your role involves providing thoughtful and friendly assistance to customers via various communication channels.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries.
  • Efficiently handle product information, order tracking, returns, and account concerns.
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
  • Stay informed on product updates and support best practices to ensure a consistent customer experience.
What We Offer
  • Competitive pay with performance-based increases.
  • Generous paid time off for rest and relaxation.
  • Health and dental insurance or a health stipend.
  • Opportunities to grow with us as we expand.
Requirements
  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Ability to work independently and handle multiple conversations simultaneously.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

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