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Call Center Agent

2 weeks ago

Silver City, Philippines Neksjob Corporation Full time
About the Role

We are seeking a highly motivated and detail-oriented Call Center Agent to join our team at Neksjob Corporation. As a Call Center Agent, you will be responsible for managing customer interactions, addressing their queries and concerns, and providing solutions to their problems. You will also work closely with our team to ensure that customer issues are resolved efficiently and effectively.

Your Responsibilities

Your key responsibilities will include:
  • Managing incoming customer calls and emails
  • Addressing customer questions, concerns, and service requests
  • Ensuring efficient and accurate resolution of customer issues
  • Leveraging client-specific tools and software to track and manage customer interactions
  • Delivering exceptional service with professionalism, empathy, and expertise