Trade Operations Specialist

1 week ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Company Overview
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

About Us
Our mission is to provide our customers with comprehensive financial solutions that meet their unique needs. We offer a wide range of products and services, including life insurance, health insurance, investments, and banking.

Job Description
This role is responsible for performing day-to-day operations for Trade Support, Trade Matching, Trade Settlement and Cash Management functions. The successful candidate will communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. They will also actively manage risks related to trades and cash to avoid failed settlement. Additionally, they will perform periodic trade and cash reporting for Onshore counterparts and improve business processes and controls to mitigate operational risks.

Main Responsibilities
  • Perform day-to-day operations for Trade Support, Trade Matching, Trade Settlement and Cash Management functions.
  • Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
  • Actively manage risks related to trades and cash to avoid failed settlement.
  • Perform periodic trade and cash reporting for Onshore counterparts.
  • Improve business processes and controls to mitigate operational risks.

Requirements
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics or any related business-related course.
  • Minimum 2 years related work experience.
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to report on mid shift schedule.

Skills and Qualifications
  • Knowledge in securities instruments, operational processes and trade life cycle.
  • Good analytical and diagnostic skills with knowledge and understanding of process design.
  • Excellent communication skills (written and verbal) with strong comprehension and confidence.
  • Strong investment, markets and trades knowledge.
  • Proactive and willing to thrive in a highly critical function.
  • Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.
  • Uses diplomacy and tact to resolve difficult situations. Escalates serious issues to the Manager.

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