Instructional Technology Support Professional
3 days ago
Job Overview
We are seeking an Instructional Technology Support Professional to join our team at Nityo Infotech. As a key member of our support team, you will provide technical assistance and troubleshooting for users of our Learning Management System (LMS) platform.
About the Role
This is an exciting opportunity to join our team and contribute to the delivery of high-quality learning solutions. If you have a passion for technology and customer service, we encourage you to apply.
Responsibilities
- LMS Support: Provide technical assistance and troubleshooting for users
- Customer Service: Offer exceptional customer service and communication skills
- Collaboration: Work collaboratively with the team to achieve goals
- Communication: Develop and maintain effective communication channels with users
Requirements
To be successful in this role, you will need:
- A minimum of 5 years of experience with LMS administration
- Strong technical aptitude and proficiency with recognized LMS platforms (experience with Intellum and Evolve is a plus)
- Understanding of web technologies, database concepts, and instructional design principles (desired)
- Excellent problem-solving and troubleshooting skills
- Customer-service orientation and strong communication skills (both written and verbal)
- Ability to work independently and collaboratively in a team environment
- Demonstrated attention to detail and organizational skills
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