Senior Fire Alarm System Manager

7 days ago

Sorsogon, Bicol, Philippines beBeeFireAlarmExpert Full time ₱15,000 - ₱20,000

We are seeking a skilled professional to oversee the management of our Service Department. The ideal candidate will be responsible for overseeing daily operations, ensuring seamless communication with customers, scheduling service calls, and coordinating technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Key Responsibilities:

  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Decide whether to dispatch a technician or offer troubleshooting guidance
  • Maintain service records and ensure compliance with industry standards

Required Skills and Qualifications:

  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software

Preferred Qualifications:

  • Certifications in fire alarm systems or related fields
  • Previous experience managing a service department or team
  • Familiarity with industry regulations and compliance standards

This is a mid-senior level full-time position with a competitive salary and benefits package. We offer a dynamic work environment with opportunities for growth and development.

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