Database Solutions Expert

2 weeks ago

Manila, National Capital Region, Philippines Boldrimpact Full time
About the Role

We are seeking a talented Database Solutions Expert to join our Deep Tech Squad at Boldrimpact. As a key member of our team, you will be responsible for providing expert-level technical support and guidance to customers, handling complex customer inquiries related to Afresh solutions, troubleshooting and investigating issues using your knowledge of SQL and databases.

Your expertise in SQL and databases will enable you to identify, debug, and escalate higher priority issues to our engineering and product teams. You will work closely with our customers to understand their needs and provide expert-level technical support, troubleshooting, and guidance to help resolve their issues.

Key Responsibilities
  • Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to Afresh engineering and product teams.
  • Find trends, bugs, and deep dive for root causes, by championing resolutions for our customers' mission-critical work.
  • Monitor alerts by resolving them and mitigating customer-facing issues.
  • Be actively involved in high-urgency incidents and push for resolution to meet our customers' SLAs, and advocate for resolutions of our customers' mission-critical issues.
  • Work actively on higher-priority issues, and engineer accurate solutions for our customers.
Requirements

We are seeking a highly motivated and experienced Database Solutions Expert who possesses strong analytical and critical thinking skills, with an eye for even the most minute of details. You should have 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role, and 2+ years of experience working with complex databases and SQL, both writing and understanding queries.

A Bachelor's degree in IT/Computer Science or similar is required, along with strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar. Clear, concise, empathetic writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data are essential.

You should have experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure, and strong strategic and analytical skills with exceptional execution and problem-solving capabilities. Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots. An uncanny ability to identify patterns and trends in tickets, and strong understanding of data, and database structures are also necessary.

This role requires organized and self-motivated tendencies, and the ability to operate within ambiguity. A strong self-starter who thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats and own end-to-end processes and follow-up is ideal.

Experience in retail/supply chain or grocery is strongly preferred, but not required.

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